Frequently asked questions.

Yes, our Marais showroom (75004 Paris) is open Tuesday to Saturday. You can book from our contact page — an advisor welcomes you with materials, colour charts and a configurator demo.

Every choice (dimensions, colours, motorisation, LED, zip screen) instantly recalculates price, SKU reference and 3D preview. At the end you can add to cart, request a PDF quote or book with an advisor.

Yes, every quote is free and non-binding. Our engineering team comes back within 48 working hours with a costed proposal and a technical plan.

Bank card (Visa, Mastercard, Amex) via Stripe, PayPal, SEPA transfer. Interest-free 3-instalment payment is available over €300 via our partner.

Yes. We store no banking data — every transaction goes through PCI-DSS-certified infrastructure from our partners (Stripe, PayPal).

You have 14 days of withdrawal for standard products. Custom configurations are non-refundable once validated by our engineering team (48 working hours after order).

4 to 6 days for a standard order, 3 days in express (+€299). Lead time starts at engineering validation for custom configurations.

Yes, throughout mainland France (free shipping over €2,000). We also deliver to Belgium, Luxembourg, Switzerland and French overseas territories on quote.

Yes, the 'install by our team' option starts at €1,490. Our installers are factory-trained and come by appointment. For the standard version, the kit ships ready to install with an illustrated manual and YouTube video access.

Not systematically. Our pergolas fix onto existing hard ground (slab, terrace, pavers). For large formats we recommend 4 sealed concrete pads (available as an option). A full slab is offered for turnkey projects.

10 years on the load-bearing structure, 5 years on motors, LED and Qualicoat finishes, 2 years on accessories. Full details on our Warranty page.

Cleaning 1 to 2 times a year with warm soapy water is enough. Avoid abrasive products and pressure washers on thermo-lacquered finishes. An annual inspection appointment is offered the first year.

Contact your studio lead (listed on your delivery note) or our hotline. Remote diagnosis within 24 working hours, on-site intervention within 72 hours in mainland France.